Refund and Returns Policy

Company: Dinweys
Website: frenchfriespro.com
Effective Date: September 20, 2025

1. General Principles

This Refund and Returns Policy (“Policy”) applies exclusively to business-to-business (B2B) export transactions carried out by Dinweys.
We do not engage in consumer retail sales. All sales are governed by the signed Sales Contract and these Terms.

2. Order Confirmation and Finality

  • All orders become binding once a Sales Contract and/or Proforma Invoice is issued and confirmed by both parties.
  • Products are manufactured, packed, and shipped strictly in accordance with the specifications agreed in the contract.
  • Once goods are shipped, orders cannot be cancelled unilaterally.

3. Inspection and Claims Procedure

  • The buyer must inspect the goods upon arrival at the port of destination.
  • Any claim for quality discrepancy, quantity shortage, or packaging damage must be submitted in writing within 7 calendar days of receipt of goods.
  • The claim must include supporting evidence such as:
    • Official inspection reports,
    • Photographic or video evidence,
    • Copy of the Bill of Lading and packing list.
  • Failure to notify Dinweys within the above period constitutes acceptance of the goods.

4. Returns and Refunds

  • Returns are accepted only if Dinweys has provided written authorization after review of the buyer’s claim.
  • Returned goods must be:
    • In their original packaging,
    • Unused and uncontaminated,
    • Transported under the same conditions as shipment.
  • If the claim is validated, Dinweys may, at its discretion:
    1. Replace the defective goods,
    2. Issue a partial or full refund of the invoiced amount,
    3. Offer a credit note against future orders.
  • Refunds, if applicable, will be processed via the original payment method used in the contract.

5. Exclusions

Refunds or returns will not be accepted in cases where:

  • The buyer has mishandled, improperly stored, or resold the goods;
  • Local customs clearance delays or government restrictions prevent timely delivery;
  • Force majeure events occur (see Sales Contract terms).

6. Governing Contract

  • This Policy operates in conjunction with the Sales Contract signed between Dinweys and the buyer.
  • In case of conflict, the Sales Contract shall prevail.

7. Arbitration and Dispute Resolution

  • Any dispute arising from refunds, returns, or claims shall first be resolved through amicable negotiation.
  • If unresolved within 30 days, the dispute shall be referred to arbitration in accordance with the rules of the China International Economic and Trade Arbitration Commission (CIETAC), unless otherwise specified in the Sales Contract.
  • The arbitration award shall be final and binding on both parties.

8. Amendments

Dinweys reserves the right to update this Policy at any time. The most current version will be published on frenchfriespro.com and will apply to all future contracts.